Access is the practical problem nobody mentions until it stops a service call. A provider who is not on your community's approved list cannot get to your home at 8 p.m. when a neighbor reports water coming from under the garage door.
This page explains how vendor access works across Palm Beach County's gated communities and buildings, and what we handle for you.
Quick Answers
How do you get gate access?
We register as an approved vendor with your HOA or building and provide a COI naming them as additional insured. Call 561-913-2023.
Do I have to approve you every year?
No. You approve once and we maintain renewals while you are away.
Can you escort contractors?
Yes. We meet and escort trades, adjusters, and inspectors, which most communities require.
Do buildings work differently than HOAs?
Yes. Buildings usually require management approval and front-desk check-in on each visit.
What if my community is not on your list?
We register with it before your first inspection. Email admin@pbchomewatch.com.
The Common Access Models
Most Palm Beach County communities use one of a few models. Some require annual vendor registration with the association, including a Certificate of Insurance and sometimes a business license and background documentation. Some rely on the homeowner adding a permanent service entry to their guest list. Club communities frequently issue decals or transponders to approved vendors.
Oceanfront and downtown buildings — Singer Island, Palm Beach, Boca Raton, West Palm Beach — typically require management approval, a COI naming the association, and check-in with the front desk or security on each visit.
What We Handle Before Your First Visit
We complete the registration paperwork, supply the Certificate of Insurance naming your association or building as additional insured, provide background documentation where required, and coordinate directly with your management office or security desk.
You approve us once. We maintain the credential from there, including annual renewals while you are out of state, so access never lapses in the middle of your absence.
Emergencies and After-Hours Entry
Emergency access is the reason credentialing matters. When a pipe fails at midnight, being already known at the gate is the difference between mitigating in an hour and waiting until an office opens.
We also meet plumbers, roofers, adjusters, and mitigation crews at the gate and escort them to your property, which most communities require rather than admitting unknown trades to an empty home.
Communities We Work In
We are credentialed across the county — BallenIsles, Mirasol, PGA National, Old Palm, Frenchman's Creek, Admirals Cove, Jonathan's Landing, Boca West, St Andrews Country Club, Woodfield, The Sanctuary, Addison Reserve, Seven Bridges, Palm Beach Polo, and many more.
If your community is not on that list, we will register with it. Call 561-913-2023 or email admin@pbchomewatch.com.
Palm Beach County Communities We Serve
We inspect properties in BallenIsles, Mirasol, Boca West, St Andrews Country Club, Admirals Cove, and Frenchman's Creek — along with more than ninety other Palm Beach County communities. Local knowledge matters: each of these communities has its own gate procedure, vendor registration process, and building or association rules, and we handle that credentialing before your first inspection rather than negotiating it at the gate.
Inspection Detail
What We Check During Every Palm Beach County Inspection
Every Palm Beach County inspection follows the same documented protocol from the first visit to the last, so nothing is left to memory or judgment on the day. Our inspector begins with a full interior walkthrough — every room, every level, every closed door — looking for water intrusion, ceiling and wall staining, musty odor, and anything out of place since the previous visit. We run and check all water fixtures: kitchen and bathroom sinks, every toilet for silent running valves, showers and tubs to clear stagnant lines and keep trap seals full, and the water heater for corrosion, weeping fittings, and pan moisture. A single slow supply-line leak is the most expensive thing that can happen inside an unoccupied Palm Beach County home, and it is the item we check most carefully.
From there we verify the HVAC system: operation, filter condition, thermostat setpoint, and the interior temperature and humidity reading against the levels we agreed on for your property. We open the electrical panel to check for tripped breakers, scorching, and visible wiring issues, then move outside for a full exterior walk — roof and soffit condition from ground level, missing or lifted shingles and tile, gutter and downspout blockage, and drainage away from the foundation after Florida's afternoon storm cycle.
The pool receives a visual inspection every visit: water level, clarity, pump and filter operation, and cage or screen condition. Security systems are confirmed — every exterior door, window, and sliding door locked, alarm status verified, cameras and smart-home panels operating. We look for signs of pest activity including rodent droppings, insect trails, and termite evidence at baseboards, garage corners, and exterior wood. The garage is checked for door operation and the condition of vehicles, storage, and equipment inside. We note landscaping problems — obvious overgrowth, fallen branches, irrigation breaks, and standing water or drainage issues along the property line. Finally, mail and deliveries are collected so nothing accumulates and signals an empty house to anyone watching the street.
Interior walkthrough — every room, every level
All water fixtures — sinks, toilets, showers, water heater
HVAC system — filters, operation, thermostat settings
Electrical panels — breakers and visible wiring
Roof and exterior — visible damage, missing shingles, gutters, drainage
Pool visual inspection — water level, clarity, equipment
Security systems — doors, windows, locks, alarms
Signs of pest activity — rodents, insects, termites
Mail and deliveries collected — no visible accumulation
Interior temperature and humidity documented every visit
Reporting
After Every Palm Beach County Visit
Every Palm Beach County inspection ends the same way: a GPS-verified photo report delivered to your email the same day. The report opens with the date, arrival and departure timestamps, and GPS confirmation that our inspector was physically at your property — not a checkbox on a form filled out somewhere else. Inside you get a detailed written description of every item checked, organized by system and by room, along with the interior temperature and humidity readings for that visit.
If we find an issue, you see photographs of it. A stain forming on a ceiling, a corroded fitting at the water heater, a lifted roof tile, a pool pump that has stopped, a breaker that tripped while you were away — all of it is photographed and described in plain language. For anything urgent we do not wait for the report. You get an immediate phone call, and we coordinate directly with licensed contractors for repairs when you ask us to.
Reports are yours to use. Owners forward them to family members who want visibility into the property, to insurance carriers who require documented inspections on an unoccupied home, and to adjusters when supporting a claim after a storm or a water event. Every Palm Beach County report is retained as a permanent dated record of the property's condition, which is exactly the evidence trail an insurer looks for. And you always have direct access to the person inspecting your home at 561-913-2023 — never a call center, never an outsourced dispatcher.
GPS verified photo report emailed the same day
Detailed written description of every item checked
Photographs of any issue found on the visit
Immediate phone call for urgent issues discovered
Reports easy to share with family members
Reports accepted for sharing with your insurance company
Documentation that supports insurance claims
Permanent dated record of every visit
Direct access to your inspector — never a call center
Why Us
Why Palm Beach County Homeowners Choose PBC Home Watch
Palm Beach Home Watch is locally owned and based in Wellington, Florida. We are not a franchise operating from a national playbook, and there is no regional office between you and the person who walks your Palm Beach County property. That matters when something goes wrong at nine o'clock on a Sunday night: you call 561-913-2023 and reach the people who are responsible for your home.
We are an active member of the National Home Watch Association, the body that sets professional standards for this industry — accreditation requirements, insurance minimums, and background screening for anyone entering a client's property. Every inspector is background checked. We are fully insured, and a Certificate of Insurance is provided on request naming your property, your association, or your building as additional insured.
Local knowledge is the part that cannot be outsourced. We know Palm Beach County, we know the surrounding Palm Beach County communities, we know how the HOAs and gate operations here handle vendor registration, and we know which local contractors show up when a property needs an emergency repair. We coordinate directly with your HOA, your property manager, or your building security so access is arranged before your first inspection rather than negotiated at the gate. There are no long-term contracts, scheduling is flexible around your travel calendar, and you can add or pause visits as your season changes.
Locally owned — based in Wellington, FL, not a franchise
NHWA certified member
Fully insured — COI provided on request
Background checked inspectors
We know Palm Beach County — the communities, HOAs, and contractors
No long-term contracts required
Flexible scheduling around your travel calendar
Direct coordination with your HOA, property manager, or building security
Direct inspector access — 561-913-2023
Storm Season
Hurricane Season Home Watch in Palm Beach County
Florida's hurricane season runs June 1 through November 30, and it is the period when an unoccupied Palm Beach County property is most exposed. Before a named storm approaches we conduct a documented pre-storm visit: storm shutters and impact protection verified as closed and secured, outdoor furniture and loose items brought in or secured, drains and gutters cleared, pool water level adjusted, generator checked for fuel and start-up where one is installed, and interior systems set for the property to sit safely through a power outage. Every item is photographed so you have a dated record of the property's pre-storm condition.
After the storm passes and access is safe, we return for a post-storm inspection. We document roof and tile condition, window and shutter integrity, water intrusion at doors and sliders, screen and cage damage, fallen trees and debris, pool contamination, and whether power has been restored and the HVAC is running again. Photographs are timestamped and delivered the same day, which is precisely the documentation an insurance adjuster needs and precisely what most owners cannot produce from a thousand miles away.
We monitor National Hurricane Center advisories and local Palm Beach County weather alerts through the season and proactively schedule checks around named-storm activity rather than waiting for a call. This is why we recommend weekly visits from June through November even for owners who use bi-weekly service the rest of the year — the window between a problem starting and a problem becoming catastrophic is far shorter in storm season. Call 561-913-2023 to set your hurricane season schedule.
June through November hurricane season monitoring
Documented pre-storm property preparation visit
Storm shutter and impact protection verification
Generator fuel and start-up check where applicable
Post-storm inspection with timestamped photo documentation
Photo evidence formatted for insurance adjusters
Weekly visits recommended June through November
Proactive checks after every named storm affecting the area
Yes, once we are a registered vendor with credentials on file — which is why we complete registration before service begins. Call 561-913-2023.
Do you need a transponder or decal?+
Some club communities issue them to approved vendors; we obtain and renew whatever your community requires.
Who holds the keys and codes?+
Background-checked staff under controlled access, with entry logged in every visit report.
Is Palm Beach Home Watch insured and NHWA certified?+
Yes. Palm Beach Home Watch is a locally owned, fully insured member of the National Home Watch Association. A Certificate of Insurance naming your property, association, or building as additional insured is provided on request. Call 561-913-2023.
Which Palm Beach County communities do you cover for Gated Community Access?+
All of them — from Wellington and Palm Beach Polo to Admirals Cove in Jupiter, BallenIsles and Old Palm in Palm Beach Gardens, St Andrews Country Club and Boca West in Boca Raton, Addison Reserve in Delray Beach, and the Palm Beach island and Manalapan waterfront.
How do I get started?+
Call 561-913-2023 or email admin@pbchomewatch.com. We schedule a complimentary walkthrough of your property, confirm gate and HOA access requirements, and most Palm Beach County homes are onboarded within one week.
Get Started
Schedule Your Free Gated Community Access Consultation
Call 561-913-2023 or email admin@pbchomewatch.com. We schedule a complimentary walkthrough of your Palm Beach County property and typically begin service within one week.
